Frequently asked questions
Everything you might want to ask.
Pricing, deposits, hosting, timelines and support — answered plainly, the way we'd explain it on a call.
How much does a website with Octa Creatives cost?
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Our websites start from $599 AUD. That is a complete package: strategy, design or redesign, responsive development, hosting on our managed platform, domain (first year), technical maintenance, content updates, and support for 12 months. Larger multi-page, e-commerce, or custom builds are quoted individually after a short discovery call.
What exactly is included in the $599 package?
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Brand-aligned website design or redesign, mobile-responsive build, domain registration (first year), managed hosting on our platform, SSL certificate, on-page SEO setup, contact form connected to your inbox, Google Analytics, plus 12 months of support covering technical issues, content updates, security updates, uptime monitoring, and small design tweaks.
Do I need to pay a deposit before you start?
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Yes. We require a 50% deposit to lock in your project start date and begin design work. The remaining 50% is due before launch. This keeps the project on a clear timeline and protects both sides.
Is the $599 a one-off payment or a subscription?
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The $599 is a one-off build fee that includes your first 12 months of managed hosting and support. After year one, hosting and support continue at $599 per year with the same inclusions. No lock-in contracts and no forced upgrades.
Do all websites have to be hosted with Octa Creatives?
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Yes. Every website we build runs on our managed hosting platform. This is how we guarantee speed, security, backups, uptime, and fast support — we control the full stack, so when something needs fixing we fix it immediately instead of chasing a third-party host. Hosting is already included in your package.
Why do you host everything yourselves instead of using my existing host?
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Most cheap shared hosting is slow, poorly secured, and painful to support. By keeping your site on our infrastructure we can maintain performance, run daily backups, patch security issues, monitor uptime, and roll back instantly. It also means one point of contact instead of three.
What is included in the managed hosting?
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Fast Australian-served hosting, SSL certificate, daily backups, malware scanning, security and software updates, uptime monitoring, CDN and caching for speed, staging for larger changes, and email or chat support with a real person.
Can I move my website elsewhere later?
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Yes. You own your content, your domain, and your brand assets. If you ever decide to leave, we export your site content and help you transition. You are never locked in by contract — only by choice.
What does the 12-month support actually cover?
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Hosting and domain renewal management, SSL and security updates, software updates, malware scanning, daily backups, uptime monitoring, technical bug fixes, small content edits (text and images), adding sections or pages within reason, SEO health checks, and support with a real person — usually within one business day.
What happens after the first 12 months?
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You continue on the $599 per year hosting and support plan, which keeps your site online, secure, updated, and supported. Most clients renew because it is far cheaper than paying a developer per issue.
Are there any hidden or extra costs?
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No. The quoted price is what you pay. The only extras are optional and always quoted in writing first: paid third-party tools you request (premium stock imagery, paid SaaS integrations, advanced e-commerce platforms) or scope added beyond what we agreed.
How long does a website take to build?
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Most starter websites launch within 2 to 4 weeks from the deposit. Larger multi-page or e-commerce builds typically take 4 to 8 weeks. The biggest factor is how quickly you can provide content and feedback.
What does the process look like?
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Discovery call, proposal and 50% deposit, content collection, design concept, your feedback and revisions, development, testing across devices, launch on our hosting, then handover and ongoing support.
How many revisions do I get?
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Two full rounds of revisions are included at the design stage, plus small refinements during development. We work collaboratively, so most feedback is handled as we go rather than saved for a big reveal.
Do I need to supply the content, text, and photos?
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You know your business best, so we ask for your core information, services, and any photos you have. If you do not have copy or imagery ready, we can help shape your text and source suitable licensed imagery as part of the build.
Will I be able to update the website myself?
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Yes. We build with a simple content editor and walk you through it at handover. If you would rather not touch it at all, small updates are already covered by your support plan — just send us the changes.
Is SEO included?
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On-page SEO foundations are included in every build: page titles and descriptions, clean heading structure, fast loading, mobile-first layout, image optimisation, sitemap, schema markup, and Google Search Console setup. Ongoing SEO campaigns and content marketing are quoted separately.
Do you build online stores?
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Yes. We build e-commerce sites with product catalogues, secure Australian payment options, shipping setup, and order management. E-commerce builds are quoted individually because the scope depends on your product range and integrations.
Do you work with small local businesses as well as larger companies?
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Yes. We work with sole traders, cafés, tradies, clinics, educators, creators, consultants, and growing SMEs. The starter package suits most local small businesses; larger businesses get a custom scope with the same transparent pricing structure.
Which industries do you work with?
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Hospitality, health and wellness, education and tutoring, professional services, trades and construction, real estate, creators and coaches, retail and e-commerce, non-profits, and technology startups. Our process adapts to your industry and audience.
Do you only work with clients in Sydney?
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We are based in Wolli Creek, Sydney and love meeting local clients in person, but we work with businesses right across NSW and Australia. Everything can be run remotely by video call, email, and shared documents.
How do I get started?
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Send an enquiry through the contact form with a few details about your business and what you need. We will reply within one business day, arrange a short discovery call, and send a fixed-price proposal. Once the 50% deposit is paid, we book your start date.
